2gether2shine Guide

Apartment Handover Cleaning in Vienna

The safest approach is to separate cleaning obligations from repairs, document the apartment and schedule enough time between moving out and returning the keys.

Reviewed and updated · 11.08.2026 · 2gether2shine GmbH

Review the handover requirements

Read the lease, previous inspection notes and any written landlord instructions. Identify which appliances, windows, storage areas or outdoor spaces are expected to be included.

Ask for clarification before booking if a requirement is unclear. A cleaning team can only plan for tasks that are described and accessible.

Schedule in the right order

Move belongings out first, then clean, inspect and hand over keys. Avoid scheduling movers and cleaners in the same rooms because new dirt and blocked access reduce efficiency.

Keep utilities active until cleaning and inspection are finished. Allow a buffer before the landlord appointment for a final walk-through.

Document condition and damage

Photograph rooms, appliances, meters and existing defects. Cleaning cannot repair scratches, broken fittings, damaged sealant or permanent staining.

Record these separately so the handover discussion distinguishes cleanliness from maintenance or repair responsibilities.

Set realistic expectations

Provide accurate size, condition and priorities. Confirm optional tasks in advance and understand that a fixed booking duration limits how much work can be completed.

A professional clean supports the handover but does not guarantee a deposit decision, which depends on the contract, damage and landlord assessment.

Frequently asked questions

Should the apartment be empty?

Yes, whenever possible. Empty rooms and cupboards provide proper access and prevent belongings from being missed or damaged.

How early should I book?

Book as early as possible around busy month-end periods and leave time before the key handover.

Can a cleaner repair damage?

No. Cleaning and repairs are different services; document damage separately.