Our team is available from 8 am to 6 pm, Monday–Sunday.
Fill out the form and we’ll get back to you as soon as possible.
Want to book a cleaning? The fastest way is to use our booking form — you’ll see available dates and get instant email confirmation. For other questions, use the form below.
After the cleaning service, you have 24 hours to check whether you like the result. If you’re not happy, please contact our customer support via email or phone and tell us what went wrong. You can request a free re-clean (with the same or a different cleaner, your choice), or you may be eligible for a discount on future cleanings or a partial / full refund.
No, our team is mixed. You can indicate a preference when booking and we’ll do our best to honour it.
Free cancellations up to 48 hours before. Within 48 hours we charge a small fee to compensate your cleaner for the blocked time slot.
You pay securely online by credit card, debit card, PayPal, Apple Pay or SEPA bank transfer. Nothing to hand over in cash.
Yes. After your first cleaning you can switch to SEPA bank transfer with monthly invoicing — useful for office accounts.
The remaining amount is debited automatically from the payment method you used at booking, only after the final bill — and only for the hours actually worked.
Move-in / move-out includes inside ovens and fridges, baseboards, window-sills, limescale removal and a deep wipe of every cabinet. It’s designed to leave a property hand-over ready.
Deep cleaning is more intensive: more time per square metre, with limescale treatment, inside-appliance scrub and detail work on grout, vents and baseboards.
We recommend a deep clean once or twice a year — typically before guests, after renovations, or at the start of a recurring subscription to set a clean baseline.
Two hours for Basic cleanings, four hours for Deep cleanings.
You get an email confirmation immediately after submitting the booking form, plus an SMS reminder 24 hours before the appointment.
Any time between 7:00 and 20:00, seven days a week. Office cleaning can also be scheduled outside of these hours by arrangement.
In the booking form’s comments field. List the rooms, surfaces or items you’d like prioritised — your cleaner reads the notes before the visit.
No. Most of our customers leave a spare key with us or use our key-handling service. Every cleaner is background-checked and bonded.
Yes. Our cleaners arrive with all eco-friendly products and equipment included in the price. If you prefer your own products, tick the option during booking.
Absolutely. If you have your own equipment, tick the relevant boxes during booking — we’ll skip the equipment surcharge.
Reschedules are free up to 48 hours before the booking. Within 48 hours a small fee applies to compensate your cleaner for the blocked time slot.
On the booking form, choose a recurring frequency (every 1, 2, 3 or 4 weeks). Your subscription starts on the first booked date.
None. We have no long-term contracts — you can pause or cancel after the very first cleaning if it’s not for you.
Log into your account, go to My bookings → Recurring and click Cancel. Effective immediately, no fee.